1. Introduction

Better Plumbing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request plumbing services, submit a form, schedule an appointment, or communicate with us by phone, email, or text message.

By using our website or services, you acknowledge this Privacy Policy.

2. Information We Collect

Contact Information

We may collect information that you voluntarily provide, including:

• First and last name

• Phone number

• Email address

• Mailing or service address

• Details about your plumbing needs or service request

• Information included in messages or form submissions

Communications and Consent Information

When you submit a website form, you may independently choose to receive marketing text messages, non-marketing text messages, both types of messages, or neither.

The SMS consent checkboxes are optional and unchecked by default. Consent to receive text messages is not a condition of purchasing any goods or services.

We may maintain records of your communication preferences, consent, message history, and opt-out requests.

Service and Appointment Information

When you request an estimate, schedule an appointment, or use our services, we may collect information related to the requested work, appointment details, property, service history, and customer-care communications.

Website and Device Information

We may automatically collect certain technical information when you use our website, including your IP address, browser type, device type, pages visited, referring website, and interactions with our website.

We may collect this information through cookies, pixels, analytics services, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests

• Provide estimates and plumbing services

• Schedule and manage appointments

• Send appointment confirmations and reminders

• Send service-related updates and customer-care communications

• Send marketing messages when the user has separately consented to receive them

• Process and maintain communication preferences and opt-out requests

• Improve our website, services, and customer experience

• Maintain security and prevent fraudulent or unauthorized activity

• Comply with legal and regulatory requirements

4. SMS Communications

Users who provide their mobile phone number may separately choose to receive marketing and non-marketing text messages from Better Plumbing.

Marketing messages may include special offers, discounts, promotions, and service updates.

Non-marketing messages may include responses to inquiries, estimates, appointment confirmations, appointment reminders, project updates, service notifications, and customer-care communications.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

5. How We Disclose Information

We do not sell personal information or mobile information.

We may disclose limited information to service providers that assist us with business operations such as appointment scheduling, customer support, website hosting, analytics, payment processing, email delivery, and text-message delivery. These providers may only use the information to perform services on our behalf.

We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect the rights, property, security, and safety of Better Plumbing, our customers, or others.

6. Mobile Information and SMS Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and measure website performance.

You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal obligations.

10. Your Choices

SMS Messages

Reply STOP to any text message to unsubscribe. After opting out, you may receive a final confirmation message.

Email Messages

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

Access, Correction, or Deletion

You may contact Better Plumbing to request access to, correction of, or deletion of your personal information, subject to applicable legal and record-retention requirements.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any revised version will be posted on this page with an updated effective date.

13. Contact Us

Questions about this Privacy Policy may be directed to:

Better Plumbing
242 Santa Fe Drive
Denver, CO 80223
Phone: (720) 416-7810